Team Lead with Italian in Iasi, Romania

Accenture Romania Direct Employer



Job Description

Team Lead with Italian 
Responsibilities:
  • At least 2 years work experience with previous managerial experience;
  • Fluency in Italian and English;
  • Strong customer service skills;
  • Coaching/mentoring skills;
  • Demonstrated issue management/problem solving skills;
  • Discretion, professionalism, confidentiality and judgment;
  • Strong organization skills, attention to detail and follow through to resolve any outstanding issues;
  • Strong time management skills;
  • Ability to function effectively as a team member and organize work activities for others on the team;
  • Ability to adapt to changing environment and support of multiple clients;
  • Ability to develop /analyze/interpret data, rationale for alternative solutions to problems and take appropriate action;
  • Ability & interest in training other team members;
  • Ability to implement business solutions addressing specific needs of functional area or process, by researching Best Practices;
  • Ability to set and strive to achieve specific, measurable, and challenging goals;
  • Ability to motivate and develop people with a variety of development goals with minimal assistance from direct manager. Ability to anticipate and identify emerging issues and act upon those that may affect ares of responsibility and affect other teams;

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Qualifications

Business Operator:

  • Interpret day-to-day business objectives and prepare/execute operational practices/work programs;
  • Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately;
  • May perform data entry or other client related tasks in various systems, as required;
  • Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities;
  • May make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours;
  • Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from direct manager;
  • Perform and/or ensure completion of quality review check on outgoing work (e.g., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency;
  • Identify and assist with development of support materials for team use, e.g., training manuals, job aids, and views in databases;
  • Ensure completion of time and expense reports for self and team members per policies. Maintain accurate records for chargeable time to client projects;
  • Prepare, analyze and interpret complex reports/information and formulate conclusions;
  • Ensure that all of the client responsibilities occur in accordance with the Statement of Work and Service Level Agreement with client(s)Act as technical and functional resource and Subject Matter Expert for team members, peers and/or clients as assigned;
Value Creator:
  • Anticipate, identify, and assess complex issues/problems. Develop and implement a corresponding plan of action to bring the situation to resolution. Communicate changes to direct manager and assist other team leads with resolutions, as needed;
  • Identify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency; provide cost estimates and execute implementation of improvements required to direct work within clear budgetary guidelines;
  • Meet with project managers on large or complex projects to determine format, plan the project timeframe and estimate the projects overtime needs;
  • Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverables;
  • Assist with providing operational statistics and escalate operational issues to direct manager;
People Developer:
  • Plan and facilitate weekly (as required) team calls/meetings. May present and facilitate at group meetings and new hire integrations; may develop presentation content;
  • Create annual team objectives with direct manager approval. Monitor and coach team to meet objectives
  • prepares, coordinates and conducts performance appraisals, and counsels employees on career and performance/disciplinary issues;
  • May participate, either voluntarily or through direct managers request, on task forces, process teams, committees and special projects;
Our offer:
  • Competitive salary and performance bonuses;
  • Attractive benefits package including: coverage of public transportation, private medical services, life insurance private account, gym subscription, meal vouchers for each working day, online, interactive library subscription;
  • Opportunity to practice your language skills with native speakers;
  • Access to a global network of knowledge and resources;
  • Extensive training through a variety of methods online, classroom, etc.
  • Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
  • An experienced Career Counselor to guide you and check on your progress;
  • Interesting and challenging work for the worlds leading companies our clients;
  • Professional growth opportunities that recognize individual contributions and performance;
  • A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.

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